Policy Title: Annual ICT Performance Review:

Issuance Date: June 2026 (under approval) 

Scope: 
The institution conducts an Annual ICT Performance Review to ensure ICT services remain reliable, efficient, and aligned with organizational goals.

Policy Satement: 

• System Evaluation: Assess infrastructure, applications, and service delivery against benchmarks.
• Service Quality: Measure uptime, response times, and user satisfaction.
• Compliance: Verify adherence to institutional, national, and international standards.
• Reporting: Provide transparent reports to stakeholders.
• Continuous Improvement: Use findings to refine processes and upgrade systems.