شعبة شؤون المواطنين – جامعة الزهراء ( عليها السلام)

Massage of the Chief of The Division of Citizens Affairs

May Allah's peace, mercy and blessings be upon you!

And say "Do deeds! Allah will see your deeds, and (so will) His Messenger and the believers”.

“May Allah have mercy on a person who performed a deed and mastered it” proceeding from the guidance of the Holy Quran and guided by his faithful Prophet (S), it is imperative for the believers to master and accomplish a job to the fullest and in good condition so as to receive mercy, forgiveness and gratification bestowed by Allah Almighty and His Messenger. It is certain that whoever works will undoubtedly make mistakes, and whoever makes mistakes has to learn and correct errors because they are inevitable whenever there is sincere effort deployed with diligence in search for perfection.

Consequently, our work in the Citizens Affairs Division is centered on action evaluation and correction in addition to weaknesses identification, with a view to strengthen performance and support the performers seeking desired perfection and coveted success. We also endeavor to eliminate injustice and remove harm inflicted by design or inadvertently through attempts to achieve the goals for which our acclaimed University was founded and those of its supporters among the officials at the Holy Shrine of Imam Hussein as well as the university’s senior administration. We strive to join hands with all departments and divisions with a view to join efforts, combine visions, and exchange experiences to attain aspirations particularly reliable scientific outcomes, disciplined administration, and pious Islamic behavior with Lady Zainab (peace be upon her) as a role model to consistent with the university and its venerated name and honorable title warranting of all our sincere efforts and diligent actions and dedication. We are imbued with the hope that Allah Almighty will extend assistance to us and to everyone to achieve successful results as we will team up together to please Allah Almighty and heed the divine commands. Our last prayer is that glory to Allah Almighty, Lord of the worlds, and prayers and peace be on the most honorable of the prophets and messengers, Abu Al-Qasim Muhammad, and upon all his household and companions.

Sahar Hussain Ali

Chief of Citizens Affairs Division

Vision, mission and goals

Citizens Affairs Division: is part and parcel of the administrative structure of the Office of the University President. The chief of the Division is officially connected to the President of the University and administratively associated with the Head of the Citizens Affairs Department in the Office of the Minister of Higher Education and Scientific Research. Technically, its priorities are focused on receiving citizens’ complaints from all segments of (auditors, parents of female students, teachers, employees, and female students). The work of this division revolves around caring for citizens’ affairs and investing in scientific and technical mechanisms to initiate a spirit of trust at work in addition to forging a close relationship between the citizen and the university.

The Goals

The Division acts as a frontal entity that represents the President of the University.
It provides assistance in answering questions, facing challenges and keeping ongoing communications with all citizens.
It initiates direct and ongoing communications with all concerned parties to address and complete requests as quickly as possible.
It receives citizens, listens to their complaints and directs them to the concerned authorities to consider their requests, either via direct meetings or through the phone number designated for the division (07835738590).
It receives all requests addressed to the President of the University and submits them to her for opinion there on
It reflects a state of civility in civilized societies and public institutions.
It explores the opinions of citizens (solution seekers) in search of their suggestions regarding the work of the university
It carries out field visit to all entities of the university

Vision: -

Shifting to electronic digitalization in the consideration of citizens requests by proceeding to replace paper as much as possible via the electronic government program for citizens

The Message:

The Citizens Affairs Office is the channel entrusted with receiving, sorting and organizing citizens requests (requests, complaints, grievances and suggestions), and submitting them to the senior management.
It reflects a state of civility in civilized societies and public institutions.
It responds and answer to inquiries as quickly as possible.

Mechanism for Application Submission

The first Mechanism is the electronic submission: applications are submitted via the e-mail address of the Citizens Affairs Office, as shown below:

citizens.affairs@alzahraa.edu.iq

The second is on paper: applications are written as follows:

Write the application clearly, with specific subjects and title.
كتابة الاسم الثلاثي ومكان عمل المرسل (المهنة) ورقم الهاتف والبريد الالكتروني ليتسنى لنا الإجابة.
بخلاف النقاط المذكورة أعلاه يتم اهمال أي طلب بدون عنوان واسم صريحين
تهمل الطلبات التي لا تتلائم أو تتعارض مع اهداف ومتطلبات وسياسة وتعاليم ورسالة الجامعة.